Customer Service Policy

brumatedepot.com is committed to providing professional, friendly and efficient customer service for every shopper. We strive to solve all consultation, order, product and after-sales related problems for customers, and create a comfortable shopping environment for every user.

Customers can get in touch with our customer service team via official email: press@brumatedepot.com、support@brumatedepot.com、wholesale@brumatedepot.com. We will respond to your consultation and feedback as soon as possible during working hours.

Our customer service team can provide professional support including order inquiry, logistics tracking, product parameter consultation, usage guidance and discount activity explanation. For any confusion about BrüMate insulated tumblers, drinkware, coolers and hydration packs, you can always turn to us for answers.

We strictly implement 60-day return and 5-10 day refund rules, and our customer service will follow up the whole process of return, refund and after-sales processing. We adhere to the service principle of customer first, and properly handle every reasonable demand and feedback from users on brumatedepot.com.